Unused, unwashed pieces can come back within 30 days of delivery for a full refund. Email us first and we'll send a return address.
If a piece fails in ordinary use, we replace it — regardless of how long you have owned it. Send a photo and your order number.
On us for a fault or a wrong item. On you for change of mind.
Processed within three business days of the parcel arriving back. Your bank may take a few days more to show it.
Nothing here limits your rights under the Australian Consumer Law.